FREQUENTLY ASKED QUESTIONS
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We accept payment by PayPal, Visa, MasterCard, Discover, American Express, and JCB.
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In the US, we fulfill from our US fulfillment partners. We are American based and support American jobs.
Canadian and international orders are fulfilled from Canada. -
Yes, we ship there as well. Please note that because it is outside of continental USA, delivery times may take longer.
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We do but only by request. We will fulfill out of North America and charge shipping accordingly. Customers will be responsible for all Customs, VAT, Duty and Tax Fees.
Please contact us with which product (give us the link) and the country/destination to: info@porosohq.com so we can give you an estimated shipping cost. -
We process orders within 24 hours and our couriers take another 3-4 days to deliver. Most customers receive their order within 2-3 days. Weekend orders will be processed on Monday.
Note: Due to the increase in order volumes during the holiday season, your order may experience delay in your order shipping.
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Our system automatically email updates you on the current status of your order.
Awaiting Fulfillment — Your have completed the checkout process and payment has been confirmed.
Awaiting Shipment — Order has been pulled and packaged, and is awaiting collection from a shipping provider.
Shipped — Order has been shipped and you should be receiving it soon! You are emailed a tracking number. -
Our orders are fulfilled automatically with fulfilment centers across USA and Canada. This is to ensure the quickest, fastest available shipping to our chefs to gear up for kitchen warfare. If you change your mind, you would need to wait until you receive the order before contacting us to process a return. See our return policy below.
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Your credit card will be charged at the time you place your order.
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All available current promotions, discounts, sales, and offers will be stated on the website.
Be sure to subscribe to our mailing list to stay updated on all exclusive promotions. -
For the modern gift-giver, the best way to contact us is via email at support@porosohq.com
Alternatively, you can reach us via snail mail by a letter, greeting card or share a story with us.
1823 Maryland Avenue Suite 25635
Niagara Falls, NY, 14305, US